Returns & Exchanges

At Carisma Collections, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, we offer a 30-day return policy for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully place the items in their original packaging, ensuring all tags are attached and the products are in unworn, brand-new condition.

• 3.
  Attach the Label

  Print the prepaid shipping label provided via email and securely attach it to the outside of your return parcel.

• 4.
  Drop Off and Track

  Drop your package at any authorized courier location; once we receive and inspect your items, your refund will be processed within 5-7 business days.