Frequently Asked Questions
Everything you need to know about shopping with Carisma Collections.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure tags are still attached to qualify for a full refund.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
Are your materials ethically sourced?
Yes, Carisma Collections is committed to sustainability. We partner with certified manufacturers who prioritize fair labor practices and eco-friendly fabrics.
How do I determine my size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.